Description
Version 1.6 Coppercubes have an intermittent hardware issue that qualifies them for a free hardware upgrade. This is the only way to upgrade the Coppercube to firmware version 1.11, 1.20, and newer versions.
Order Replacement CopperCube
Order a replacement cube from Delta RMA or from CopperTree if not a Delta Partner. Please include the new order number (no charge, for tracking purposes), cube serial number, MAC address, and shipping address. Two cases arise:
- Cube is archiving and we have data to transfer — order a version 1.11 CopperCube
- Cube is not archiving or does not have useful data — order a current version of the CopperCube
When a new CopperCube is received, ensure the technician is prepared with:
- storage device with a minimum write speed of 50MB/sec (this will directly relate to backup time and slower will work but take longer)
- empty 64GB or larger USB thumb drive, formatted with NTFS (and a backup in case it fails). Note that cheap USB drives are prone to failure. USB hard drives generally are more reliable and faster. A smaller size USB may work, depending on how much space the CopperCube reports as available on the status page.
- laptop with PuTTY and screen connect (or free TeamViewer v11 ) installed
- connection to Internet on-site (wired or wireless on-site, or knowledge and cables to tether from a cell phone)
- either 2 wired network ports or 1 wired and 1 wireless and any required network cables to connect a laptop to the CopperCube and to the internet simultaneously
- backup script copied to a USB thumb drive
When the CopperCube arrives, schedule a site visit. Plan for six hours, but will only require some interaction, longer if you do not have a fast USB drive.
Field Upgrade process
When scheduling your site visit, please advise CopperTree CS so that someone can schedule a time to be available and help through any challenges.
- on-site, plug the empty USB drive into old CopperCube, (if not recognized, try another port)
- unplug CopperCube from the BACnet network to stop data collection
- connect the laptop to the cube diagnostic port
- Open GUI to the Data → Kaizen transmission queue and verify the queue is empty
- If using the SQL connector, Open GUI to the Data → SQL transmission queue and verify the queue is empty
- run GUI backup
- restart CopperCube from the user interface
- remove the USB stick and plug it into the laptop. If the zip file will not open, phone CopperTree or Delta CS* for assistance.
- unplug old CopperCube
- plug power into the new CopperCube and connect to the laptop
- plus USB drive into Coppercube
- restore through GUI
- power down CopperCube
- plug cube into the BACnet network
- wait 15 minutes and check the status to verify operationally
- Follow the steps at KbA0026 to upgrade the cube to the current version
- Pack up, bring old CopperCube back to the office
- send CopperCube back to Delta
If problems at any time with this process, connect the laptop to the internet and phone CopperTree or Delta CS The most common problem is that the cube is unable to back up the data automatically and this needs to be done manually by CopperTree Customer support staff.
